Manager, Customer Experience, Healthcare Delivery

Clinical Careers Page(6 days ago)

Rhode IslandOnsiteFull TimeSenior$66,330 - $145,860Customer Experience and Insights

About this role

The role involves managing customer experience programs for CVS Healthcare Delivery lines, analyzing customer feedback, and providing actionable insights. It aims to improve patient and customer experiences through data-driven strategies and cross-functional collaboration.

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Required Skills

Excel
PowerPoint
Tableau
Survey Management
Data Analysis
Customer Insights
Project Management
Statistics
Stakeholder Management
Data Querying

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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