Manager, Customer Service Insights (APAC)
Netflix(1 month ago)
About this role
A CS Insights Manager at Netflix leads the research and insights function within Customer Service to inform decisions and improve the member experience. The role synthesizes qualitative and quantitative customer data and collaborates across regions and teams to ensure insights are integrated into business planning. This position is based in Manila and reports to the CS Insights Director.
Required Skills
- Customer Insights
- Qualitative Analysis
- Quantitative Analysis
- SQL
- Tableau
- AirTable
- Storytelling
- Presentation Skills
- Stakeholder Management
- Project Management
+4 more
About Netflix
netflix.comWatch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more.
View more jobs at Netflix →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Netflix
Similar Jobs
Senior Manager, Strategic Insights
Ibotta(1 month ago)
Director, Customer Insights - Market Access
Regeneron Pharmaceuticals(4 months ago)
Director, CX Insights & Analytics
Crunchyroll, LLC(1 day ago)
Senior Manager, Insights Consulting – Customer Insights
Walmart(28 days ago)
Customer Insights Manager
US0013 Sysco Central Texas (Division of USA I)(24 days ago)
Senior Win/Loss & Customer Insights Analyst
MongoDB(1 month ago)