Manager, Customer Success
Radicle Health(1 month ago)
About this role
The Manager, Customer Success will lead and develop a team of Customer Success Managers to drive satisfaction, retention, and expansion for Radicle Health’s human services products. The role partners with cross-functional teams, sets strategy, and serves as an executive sponsor and escalation point for key accounts. It focuses on fostering a high-performing, customer-centric culture while meeting revenue and retention goals.
Required Skills
- Leadership
- Coaching
- Team Development
- Executive Sponsorship
- Escalation Management
- Data Analysis
- Strategy
- Cross-Functional Collaboration
- Renewals Management
- Forecasting
+9 more
About Radicle Health
radicle-health.comRadicle Health provides electronic health record (EHR) and human services software designed to empower behavioral health and community care organizations. Their platform combines clinical documentation, care coordination and case management capabilities with reporting and integrations to support workflows, compliance, and outcome measurement. Positioned as a “human services tech teammate,” Radicle focuses on helping community-based providers improve care delivery, referrals, and operational efficiency. They serve behavioral health clinics, community organizations, and social service programs seeking tailored, interoperable technology.
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