Director, Customer Success

Remarcable

4 months ago

Omaha, NE

Onsite

Full Time

Director

2 applicants

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About this role

The Director of Customer Success at Remarcable leads the Customer Success organization, focusing on building a high-performing team of Customer Success Managers (CSMs) to drive customer adoption, retention, and expansion among electrical contractors and distributors. This strategic role involves developing scalable success frameworks, implementing key performance indicators, and collaborating across departments to enhance customer experience and reduce churn. The Director will also conduct executive business reviews and manage data-driven initiatives to influence product roadmaps and identify growth opportunities.

Skills

About Remarcable

www.remarcable.com

Remarcable is a comprehensive construction material management software designed to streamline procurement, tool management, and field operations. By unifying these essential processes into a single platform, it helps construction trade contractors save time, reduce costs, and enhance productivity with real-time visibility over their operations. The platform is tailored to address the specific needs of various roles within construction projects, making it a valuable resource for both field teams and project managers alike. With a commitment to automation and efficiency, Remarcable optimizes workflows and fosters better supplier relationships within the industry.