Manager, Customer Support Engineering
Vercel(1 month ago)
About this role
Vercel is hiring a Manager for its West Coast Customer Support Engineering team to lead and grow a technical, distributed support organization focused on delivering exceptional customer experiences at scale. The role involves refining processes, scaling coverage efficiently, and partnering across the company to improve outcomes for customers. The manager will hire and develop talent, oversee incident communications, and drive initiatives that reduce support demand while maintaining high quality.
Required Skills
- Customer Experience
- Goal Setting
- Escalation Handling
- Product Collaboration
- Stakeholder Engagement
- Performance Management
- Career Planning
- Tooling Improvement
- Incident Communication
- Team Leadership
+13 more
About Vercel
vercel.comVercel is a cloud platform that enables frontend developers to build, preview, and ship fast web applications with minimal configuration. Optimized for frameworks like Next.js, it provides continuous deployment, instant preview URLs, serverless and edge functions, and a global CDN to deliver low-latency performance at scale. Vercel also offers performance analytics, integrations with popular developer tools, and a focus on developer experience and collaboration. Companies use Vercel to accelerate iteration, simplify infrastructure, and deliver smoother user experiences.
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