Manager Customer Support & Service Excellence
Brainlabs
About this role
A Manager Customer Support & Service Excellence at Snke will establish and lead the support function, focusing on quality, efficiency, and customer satisfaction. The role involves designing processes, collaborating with various teams, and implementing modern support platforms to ensure scalable and effective support services.
Skills
Qualifications
About Brainlabs
brainlab.comBrainlab is a global medical technology company that develops software-driven hardware and solutions to improve precision and outcomes in surgery, radiosurgery, and radiation therapy. Its product portfolio includes image-guided navigation, treatment‑planning systems, intraoperative imaging and digital OR platforms that connect clinical workflows across neurosurgery, oncology and other specialties. Brainlab emphasizes integrated, data‑driven workflows and ease of use to help clinicians plan, guide, and verify complex procedures. Headquartered in Munich, it works with hospitals and industry partners worldwide to bring advanced medtech into clinical practice.
Recent company news
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About Brainlabs
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Brainlabs.
Salary
$106k – $139k
per year