Customer Support Process Program Manager
Bolt Technology(3 days ago)
About this role
A Strategic Process Designer at Bolt is responsible for designing and implementing scalable customer support processes, translating business policies into effective workflows, and collaborating with cross-functional teams to enhance customer experience and support efficiency.
Required Skills
- Process Design
- Workflow Design
- Data Analysis
- Customer Support
- Change Management
- Cross-functional Collaboration
- CX Platforms
- Operational Metrics
- Support Operations
- Process Improvement
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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