Manager, Customer Support

Cision(21 days ago)

HybridFull TimeManager$115,196 - $150,803 (estimated)Customer Experience

About this role

Cision is hiring a Customer Support Team Manager to lead a team delivering a high-quality customer experience across support touchpoints. The role partners closely with the broader Customer Experience organization and Sales, focusing on team performance, customer satisfaction, and operational excellence. This position supports Cision’s communication technology products and services used by brands and organizations globally.

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Required Skills

People Management
Customer Support
Team Leadership
KPI Management
Quality Assurance
CSAT
Process Documentation
Cross-Functional Collaboration
Resource Allocation
Case Management

+11 more

Qualifications

Undergraduate Degree (Preferred)

About Cision

cision.com

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.