Manager, Customer Support
Forward Financing(1 month ago)
About this role
Forward Financing is seeking a Manager, Customer Support to oversee its Operations Services team, ensuring high-quality service delivery in support of the company's business operations. The role involves managing team performance, planning staffing, fostering continuous improvement, and collaborating across departments to promote a culture of excellence and operational efficiency. The position offers a hybrid work model and plays a key role in supporting small businesses through innovative financial solutions.
Required Skills
- Operations Management
- Customer Service
- Staffing
- Process Improvement
- Performance Management
- Bilingual
- Statistics
- Communication
- Computer Skills
- Leadership
Qualifications
- Bachelor’s Degree
About Forward Financing
www.forwardfinancing.comForward Financing is a financial services company dedicated to providing accessible capital to small businesses across America. Since its founding, the company has facilitated over $4.1 billion in funding for more than 80,000 businesses, offering flexible revenue-based financing solutions tailored to meet individual needs. With a commitment to customer satisfaction, Forward Financing boasts a reputation for fast processing and transparent communication, ensuring clients receive the support and resources necessary to thrive. Through innovative financial products, they aim to unlock the capital that fuels the success of small businesses.
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