Manager, Customer Support, EMEA (Maternity Cover)
Airwallex(3 months ago)
About this role
The Manager, Customer Support for EMEA at Airwallex oversees the customer support operations across the region, leading a team to ensure prompt and effective service delivery. This role involves optimizing workflows, improving operational efficiency, and collaborating with various departments to enhance the overall customer experience. The manager will utilize tools like Zendesk to streamline processes and monitor key performance metrics for continuous improvement.
Required Skills
- Team Leadership
- Operational Management
- Workflow Optimization
- Customer Experience
- Collaboration
- Reporting and Analysis
- Problem Solving
- Communication Skills
- Customer Support Technologies
- Data-Driven Decision Making
+5 more
Qualifications
- Bachelor's degree or equivalent experience
About Airwallex
www.airwallex.comAirwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.
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