Manager, CX BPO, WFM & Programs
Rent the Runway(12 days ago)
About this role
The Manager, CX BPO, WFM & Programs at Rent the Runway is responsible for overseeing the quality and alignment of onshore Customer Experience teams and offshore partners while managing workforce planning. The role supports initiatives to improve customer experience and operational efficiency, partners with cross-functional stakeholders, and participates in leadership programs. The position is remote-eligible with a hybrid preference and requires occasional travel.
Required Skills
- BPO Management
- Workforce Management
- Labor Planning
- Forecasting
- Scheduling
- CRM
- Reporting
- Data Analysis
- Process Improvement
- Stakeholder Management
+4 more
About Rent the Runway
renttherunway.comRent the Runway is a fashion rental platform that gives customers access to designer clothing and accessories through one‑time rentals and subscription "rotating closet" memberships. Members and shoppers can borrow pieces for events or everyday wear, with dry cleaning and logistics handled by RTR so items take up no closet space. The service emphasizes access to current trends and a wide range of designer brands as a more flexible, sustainable alternative to buying. Customers choose RTR for convenience, variety, and easy styling options.
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