Manager, Deliverability Strategy
Klaviyo(2 months ago)
About this role
The Manager, Deliverability Strategy leads the deliverability team within Professional Services, focusing on people development, operational excellence, and consistent execution of deliverability initiatives. This role serves as the primary people manager for individual contributors and aligns team capabilities with broader Professional Services objectives. The manager oversees service quality, capacity planning, and cross-functional coordination to support client satisfaction and business outcomes.
Required Skills
- People Management
- Coaching
- Performance Management
- Onboarding
- Capacity Management
- Service Delivery
- Quality Assurance
- Client Escalation
- Process Improvement
- Training
+4 more
Qualifications
- Bachelor's Degree Preferred
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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