Manager, Delivery Excellence

Glean(27 days ago)

RemoteFull TimeManager$139,956 - $183,171 (estimated)Professional Services

About this role

Glean is hiring a leader for its Delivery Excellence Management team to own customer deployments of the Glean platform and ensure reliable launches and long‑term value realization. The role focuses on scaling delivery through playbooks, governance, KPIs, and cross‑functional alignment with Sales, Solution Architects, AI Outcomes, Support, and R&D. The leader will grow and mentor a team of DEMs, influence product and process improvements, and engage with executive sponsors to drive measurable outcomes. This is a US remote position.

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Required Skills

Team Leadership
Playbook Development
Delivery Governance
Program Management
KPI Reporting
Risk Management
Cross Functional
Executive Engagement
Process Improvement
Onboarding

+10 more

Qualifications

AWS Certified Cloud Practitioner
Microsoft Certified Azure Fundamentals
Google Cloud Digital Leader

About Glean

glean.com

Glean is a Work AI platform that connects directly to an enterprise’s data to deliver unified search, an AI assistant, and autonomous agents. It helps employees find knowledge across apps, generate content, and automate tasks by surfacing answers from documents, inboxes, and cloud tools. Glean emphasizes secure, governed access and broad integrations with common enterprise systems so organizations can scale AI without losing control. Companies use it to centralize knowledge, speed onboarding, and reduce time spent searching or doing routine work.