Director, AI Customer Strategy

Regal(25 days ago)

HybridFull TimeDirector$206,646 - $273,483 (estimated)Customer Strategy

About this role

The Director, AI Customer Strategy at Regal leads customer launches of AI Agents and manages a team of Forward Deployed Engineers to ensure successful, high-impact deployments. The role defines how Regal partners with customers to operationalize AI and build repeatable implementation playbooks. It involves owning overall customer strategy, aligning internal and external stakeholders, and driving measurable business outcomes for each deployment. The position is based in New York City with a hybrid in-office schedule.

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Required Skills

Customer Delivery
Team Leadership
Stakeholder Alignment
Project Management
Enterprise Deployments
Systems Integration
Cross Functional Collaboration
Data Analysis
KPI Definition
Strategic Planning

+13 more

Qualifications

CS Undergraduate Degree
MBA

About Regal

regal.ai

Regal is a voice-first AI agent platform that helps businesses build, improve, and manage AI agents designed to outperform human agents. The platform provides tools for designing conversational voice agents, training and testing them, and deploying and operating them at scale to automate customer interactions. Enterprises and contact centers use Regal to scale voice automation, improve agent performance, and gain operational insights for continuous improvement.