Manager, Issue Resolution
Fidelity & Guaranty Life Insurance Company
About this role
The Manager, Issue Resolution at F&G is responsible for overseeing the resolution of escalated customer issues, implementing tools and processes, and driving continuous improvement. This role involves managing a team, analyzing trends, and collaborating with leadership to enhance service quality within the company.
Skills
Qualifications
About Fidelity & Guaranty Life Insurance Company
fglife.comF&G (FGLife) is an insurance company focused on life insurance and annuity products designed to help individuals and institutions plan and protect their financial futures. It offers retirement and income solutions including fixed indexed annuities (FIAs), multi‑year guaranteed annuities (MYGAs), registered indexed‑linked annuities (RILAs), institutional/group annuities and funding agreements, plus individual life insurance. F&G serves financial and insurance professionals, policyholders and plan sponsors through dedicated platforms and emphasizes collaboration, authenticity, a dynamic culture and empowerment. Their brand promise—“Turn Your Aspirations into Reality”—reflects a focus on building reliable income, protection and legacy solutions.
Recent company news
JD SupraFidelity & Guaranty Life Insurance Company Notified by PBI of Data Breach Related to MOVEit
Jul 24, 2023
Annuity.orgF&G Annuities (2026) | Fixed, Indexed & Lifetime Income Solutions
May 10, 2022
Yahoo FinanceAM Best Affirms Credit Ratings of Fidelity & Guaranty Life Holdings, Inc. and Its Life/Health Subsidiaries
Mar 12, 2025
PR NewswireF&G Annuities & Life Launches Its First Registered Index-Linked Annuity, F&G Confidence Builder
Feb 13, 2024
ThinkAdvisorFidelity National Closes on Fidelity & Guaranty Life
Jun 2, 2020
About Fidelity & Guaranty Life Insurance Company
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fidelity & Guaranty Life Insurance Company.
Salary
$80k – $110k
per year
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