Manager, Member Service Center - Voice Channel
SEFCU(1 month ago)
About this role
The Manager of the MSC Voice Channel leads a team of supervisors and frontline representatives to deliver exceptional member experiences through a hospitality-focused approach. Reporting to the VP of the Member Service Center, this role drives operational effectiveness, performance targets, and team engagement within the contact center.
Required Skills
- Leadership
- Coaching
- Hospitality
- Metrics Analysis
- Collaboration
- Escalation
- Performance Management
- Staffing
- Compliance
- Digital Operations
Qualifications
- Bachelor's Degree
About SEFCU
broadviewfcu.comWelcome to Broadview Federal Credit Union. Here, the big picture is all about you. Broadview is devoted to your financial well-being, the strength of our communities, and employees who deliver on the values we share.
View more jobs at SEFCU →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at SEFCU
Similar Jobs
Member Recovery Specialist
YMCA of Metropolitan Atlanta(21 days ago)
Bilingual English and Spanish Member Loyalty Representative
Oportun(2 months ago)
channel sales manager
Philips(18 days ago)
Member Services/Contact Center Supervisor
RUE GILT GROUPE(26 days ago)
Operations Supervisor, Assisted Autonomy
Kodiak(2 months ago)
Senior Voice & Contact Center Engineer
Nawy Real Estate(9 months ago)