Manager, Platform Operations (Base Hong Kong)

Lalamove(23 days ago)

Jakarta, IndonesiaOnsiteFull TimeManager$105,471 - $139,369 (estimated)Operations

About this role

The Senior Manager, Platform Operations at Lalamove leads a team to grow and optimize the online marketplace across multiple markets while safeguarding user experience. The role oversees marketplace performance, retention of users and drivers, and expansion of product offerings, grounded in data insights and local market intelligence. It also serves as a key interface with product and city operations teams to drive capability enhancements and ensure smooth feature rollouts. The position includes strategic planning, budgeting, and leadership responsibilities in a fast-paced, high-growth environment.

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Required Skills

Market Analysis
Data Analytics
Business Strategy
Online Marketplace Growth
User Retention
Driver Retention
Pricing Strategy
Order Allocation
Product Management
Process Improvement

+11 more

About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.