Manager, Software Operations Center

ShipBob, Inc.(1 month ago)

RemoteFull TimeManager$129,616 - $170,132 (estimated)Software Operations Center

About this role

The Technical Support Manager will lead ShipBob's Software Operations Center (SOC) teams in India, ensuring 24/7 production support coverage and operational stability for the global fulfillment network. The role focuses on driving operational excellence, team development, and continuous improvement while partnering with engineering and product teams. This position reports to the SOC Director and supports multiple shifts and large support teams to maintain system reliability and incident resolution.

View Original Listing

Required Skills

Team Leadership
Shift Management
Incident Management
Root Cause
Process Improvement
Automation
Collaboration
Reporting
Monitoring Tools
Ticketing Systems

+10 more

Qualifications

Bachelor's Degree in Computer Science or Related Field

About ShipBob, Inc.

shipbob.com

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.