Application Support Engineer
Ocrolus Inc.(1 month ago)
About this role
Ocrolus is seeking an Application/Software Support engineer to ensure reliable operation of its AI-driven fintech platform by responding to production incidents, supporting customers, and coordinating with engineering teams. The role operates in a fast-paced, remote-first startup environment and contributes to improving operational processes and uptime. It requires ownership of incident management and collaboration across teams to drive issue resolution and continuous improvement.
Required Skills
- Troubleshooting
- Client Support
- Application Flows
- Reproduction Steps
- Root Cause
- Continuous Improvement
- SLA Adherence
- Teamwork
- Ticketing
- SQL
+9 more
Qualifications
- Graduation in IT, Computer Science, or Engineering
About Ocrolus Inc.
ocrolus.comOcrolus is an AI-powered workflow and analytics platform that automates financial document analysis for lenders. It extracts and normalizes data from bank statements, paystubs, tax forms and other documents with high accuracy, enabling faster underwriting, servicing, and fraud detection. The platform integrates via APIs into lender workflows and provides analytics and industry-specific intelligence to reduce manual review, improve decisioning speed, and maintain compliance for banks, fintechs, and other credit providers.
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