Manager, Solutions Engineering (Mid-Market & Enterprise)

Intercom(5 days ago)

HybridFull TimeSenior$202,500 - $251,550Solutions Engineering

About this role

Intercom is seeking a transformational Solutions Engineering leader to guide its Mid-Market and Enterprise teams. The role involves shaping strategies, leading a technical pre-sales team, and working with large, complex organizations to deliver AI-driven customer support solutions.

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Required Skills

Solution Architecture
Pre-sales
AI
Customer Support
Team Leadership
Technical Sales
Enterprise Sales
Solution Frameworks
Product Demos
Business Value

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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