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Manager, Technical Services Frontline at InterSystems - ApplyBlast

Manager, Technical Services Frontline

InterSystems

5 months ago

3.8 on Glassdoor

Windsor, England, United Kingdom

Onsite

Full Time

Manager

0 applicants

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About this role

The Technical Services Frontline Manager leads a Tier 1 service desk team, ensuring high‑quality customer service and adherence to SLAs while coordinating technology rollouts and process improvements. The role blends people leadership, operational oversight, and project management to develop staff, maintain knowledge bases, and support new system implementations.

Responsibilities

Lead and develop Tier 1 staff
Oversee daily service desk operations and ensure SLA compliance
Coordinate technology project planning and rollout

Skills

About InterSystems

intersystems.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1978

View Profile

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.