Manager, Technical Support Management
ServiceNow
About this role
The role involves leading and managing a technical support team focused on customer support excellence, incident management, and process improvement. The manager will oversee support metrics, handle escalations, lead change initiatives, and ensure high quality customer care in a large, enterprise environment. Experience with AI integration and support operations in web-based technologies is also valued.
Skills
About ServiceNow
service-now.comServiceNow is a cloud-based platform that digitizes and automates enterprise workflows across IT, HR, customer service, security, and other business functions. Its AI-powered capabilities, low-code development tools, workflow orchestration, integrations, and analytics help streamline service delivery, incident/change management, and employee and customer experiences. Organizations use ServiceNow to reduce manual work, break down silos, improve operational efficiency, and accelerate resolution through a single, scalable SaaS platform.
About ServiceNow
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$75k – $95k
per year