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Manager, Technical Support at Sentry - ApplyBlast

Manager, Technical Support

Sentry

10 months ago

4.2 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Manager

1 applicant

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About this role

The Technical Support Manager at Sentry leads a team of Support Engineers while actively engaging in resolving complex technical issues alongside them. This role requires deep code literacy to serve as the Subject Matter Expert, triage bugs, and participate in community engagement on platforms like Discord and GitHub. Additionally, the manager is responsible for mentoring team members, overseeing key performance metrics, and shaping the knowledge base to ensure technical accuracy. Candidates should have substantial experience in technical support or software engineering, with strong proficiency in coding and modern development practices.

Skills

Qualifications

8+ years of total experience in technical support, software engineering, or sales engineering2+ years of people management or team lead experienceExperience with Python, JavaScript, or other languagesStrong understanding of the modern dev landscape (CI/CD, APIs, Microservices, Frontend vs. Backend, Observability)

About Sentry

sentry.io

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2011

View Profile

Sentry is a powerful application performance monitoring and error tracking platform designed for developers and software teams. It provides tools that help users identify, resolve errors more effectively, and learn continuously from their applications. Sentry enables teams to gain better visibility into their codebase, enhance the user experience, and accelerate their development processes. By leveraging Sentry, organizations can ensure higher software quality and improved operational performance.