Manager, Technical Support

Sentry

3 months ago

4.2 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Manager

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Technical Support Manager at Sentry leads a team of Support Engineers while actively engaging in resolving complex technical issues alongside them. This role requires deep code literacy to serve as the Subject Matter Expert, triage bugs, and participate in community engagement on platforms like Discord and GitHub. Additionally, the manager is responsible for mentoring team members, overseeing key performance metrics, and shaping the knowledge base to ensure technical accuracy. Candidates should have substantial experience in technical support or software engineering, with strong proficiency in coding and modern development practices.

Skills

Qualifications

8+ years of total experience in technical support, software engineering, or sales engineering2+ years of people management or team lead experienceExperience with Python, JavaScript, or other languagesStrong understanding of the modern dev landscape (CI/CD, APIs, Microservices, Frontend vs. Backend, Observability)

About Sentry

sentry.io

Sentry is a powerful application performance monitoring and error tracking platform designed for developers and software teams. It provides tools that help users identify, resolve errors more effectively, and learn continuously from their applications. Sentry enables teams to gain better visibility into their codebase, enhance the user experience, and accelerate their development processes. By leveraging Sentry, organizations can ensure higher software quality and improved operational performance.

Recent company news

Marvel.com

The Sentry Returns in New Series by Co-Creator Paul Jenkins

Dec 19, 2025

Insurance Business

EPIC Insurance acquires direct writing operation of Sentry Transportation

Dec 8, 2025

https://thesentry.org/

The RSF’s Business Network in the UAE

Oct 2, 2025

PR Newswire

Sentry honored as one of TIME's America's Best Mid-Size Companies 2025

Jul 10, 2025

Karyopharm

Karyopharm Announces Strategic Financing Transactions to Support Growth; Extends Cash Runway Into Second Quarter of 2026, Beyond Expected Top-Line Readout of Phase 3 SENTRY Trial in Myelofibrosis

Oct 8, 2025