Technical Support Specialist - APJ

Vanta

2 months ago

3.8 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Junior

1 applicant

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About this role

A Technical Support Specialist at Vanta addresses technical support requests from customers across the APJ region, delivering timely resolutions through various channels while adhering to service level agreements. The role involves mastering Vanta’s product and effectively troubleshooting issues related to cloud services, APIs, and networking, as well as collaborating with the Support and Engineering teams. Additionally, the Specialist creates documentation for solutions, reports bugs, and participates actively in team meetings to enhance overall support efficiency.

Skills

About Vanta

vanta.com

Vanta is a leading platform that automates compliance and risk management for organizations, facilitating certifications across various frameworks such as SOC 2, HIPAA, ISO 27001, and GDPR. By leveraging AI and automation, Vanta streamlines security reviews, vendor risk assessments, and continuous compliance monitoring, enabling companies to build and demonstrate trust effectively. With a customer base of over 12,000, from startups to enterprises, Vanta empowers organizations to focus on growth while ensuring security and compliance are seamlessly integrated into their operations.