Manager, Technical Support

Amwell(5 days ago)

RemoteFull TimeSenior$102,000 - $119,000Support

About this role

Amwell is seeking a Level 2 Technical Support Manager to oversee enterprise client support and lead a team of support specialists. The role involves managing support operations, improving service quality, and collaborating with various internal and external stakeholders to enhance customer satisfaction.

View Original Listing

Required Skills

customer Service
Support Management
Data Analysis
CRM Tools
Technical Support
Leadership
Process Improvement
Healthcare Technology
Client Management

Qualifications

Bachelor’s Degree in a Technical Discipline
Management Experience
Support Team Management

About Amwell

amwell.com

Amwell is a telehealth technology company that provides a secure, HIPAA‑compliant virtual care platform enabling payers, providers, employers and health systems to deliver care remotely. Its platform supports on‑demand and scheduled video visits, behavioral and specialty care, chronic disease management, remote patient monitoring, digital front‑door tools, clinician workflows and analytics. Amwell also offers integration, implementation and operational services to help partners scale telehealth programs across networks and populations. Customers rely on Amwell for enterprise‑grade security, interoperability and a partner‑led approach to expanding access, reducing costs and improving care delivery.

View more jobs at Amwell →