Manager, Enterprise Customer Operations

Procare Solutions(13 days ago)

HybridFull TimeManager$106,000 - $115,000Customer Operations

About this role

Procare Solutions is seeking a Manager to oversee enterprise customer operations, focusing on onboarding and support processes to ensure a high-quality customer experience. The role involves leading teams, managing performance, and collaborating with various internal departments to improve operational efficiency and customer satisfaction.

View Original Listing

Required Skills

Customer Support
Operations Management
SLA Management
Team Leadership
Process Improvement
CRM
Data Analysis
Cross-functional Collaboration
Customer Success
Support Platforms

Qualifications

Bachelor’s degree or equivalent experience
6+ years in customer operations/support/onboarding in SaaS/tech
3+ years in people leadership
Experience with Enterprise customers

About Procare Solutions

procaresoftware.com

Procare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.

View more jobs at Procare Solutions →