Marketplace Customer Success Manager

Upwork(9 days ago)

RemoteFull TimeSenior$80,750 - $105,000Customer Success

About this role

The Marketplace Customer Success Manager at Upwork Inc. is responsible for fostering client relationships, analyzing account data, and supporting business growth through tailored solutions. They act as a strategic partner, collaborating with various teams to ensure client success and engagement. The role emphasizes building strong relationships and leveraging data-driven insights to optimize client outcomes.

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Required Skills

Account Management
Data Analysis
Customer Relationships
AI Tools
Growth Strategies

About Upwork

upwork.com

Upwork is a global freelancing marketplace that connects businesses of all sizes with independent professionals across design, development, writing, marketing, customer support, and more. Clients can post projects or search curated talent, review proposals, and manage engagements with contracts, time-tracking, invoicing, and escrow-backed payments. The platform also provides collaboration tools and enterprise features (talent sourcing, compliance, consolidated billing) to scale contingent work. Companies use Upwork for access to a large talent pool and standardized workflows, while freelancers benefit from job matching, portfolios, and secure payment systems.

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