Senior Customer Success Manager
S&P Global(14 days ago)
About this role
This role involves managing customer engagement and fostering long-term client relationships in a dynamic, global environment. The focus is on driving adoption, retention, and growth through strategic, data-driven initiatives, tailored training, and digital customer engagement strategies. The position emphasizes collaboration with cross-functional teams and leveraging CRM platforms to optimize client interactions.
Required Skills
- CRM
- Salesforce
- Data Analytics
- Customer Engagement
- Account Management
- Product Usage
- Campaigns
- Webinars
- Customer Feedback
- Digital Strategies
About S&P Global
spglobal.comWe provide Essential Intelligence: a combination of the right data, connected technologies and experts to enable our customers to make decisions with conviction.
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