Medicare Service Advocate

Clinical Careers Page(27 days ago)

New Albany, OHOnsiteFull TimeJunior$34,000 - $62,600Member Advocacy

About this role

A Service Advocate at CVS Health (Aetna Medicare) is part of the Medicare Stars Member Advocacy Center and serves as a compassionate representative for Medicare members. The role emphasizes delivering exceptional member experience and supporting members in navigating their healthcare benefits. This position is part of a metric-driven member advocacy team focused on improving member satisfaction and outcomes.

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Required Skills

Empathy
Problem Solving
Communication
Multitasking
Documentation
Windows Applications
Claims Processing
Customer Service
De-escalation
Bilingual

Qualifications

High School Diploma
GED

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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