Member Advocate-Ombudsman
MTM Transit(5 months ago)
About this role
The Member Advocate - Ombudsman at MTM is the designated regional advocate who ensures members’ concerns are represented and addressed in alignment with client requirements and company policy. The role serves as a liaison with advocacy organizations, state ombudsmen, and providers to support equitable access and service quality for members. It contributes to MTM’s mission of reducing barriers and improving member experience through outreach and stakeholder collaboration.
Required Skills
- Member Advocacy
- Customer Service
- Communication
- Presentation
- Data Analysis
- Problem Solving
- Contract Knowledge
- Organizational Skills
- Confidentiality
- Relationship Building
+2 more
Qualifications
- High School Diploma or GED
- Some College (Preferred)
- Ombudsman Certification (CO-OP) (Preferred)
About MTM Transit
mtmtransit.comFrom mobility management to fixed route and ADA paratransit, MTM Transit solves the toughest transit challenges.
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