Lafayette Federal Credit Union
The Member Engagement Supervisor oversees the daily operations of a contact center team, ensuring specialists meet performance targets while delivering excellent member service. This role involves resolving member issues, driving quality assurance, managing correspondence, and achieving sales and referral goals. The position fosters team development through training and coaching while optimizing staffing to meet call volume requirements.
Lafayette Federal Credit Union is one of the top credit unions in the DMV. Become a member and experience the credit union difference
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Lafayette Federal Credit Union.
Supervisor, Operations
Central States, Southeast and Southwest Areas, Health and Welfare Fund
Member Retention Supervisor
AAA Life Insurance Company
Contact Center Supervisor
massbaycu
Contact Center Supervisor (Personal Tellers)
General Electric Credit Union
Supervisor - Support Center
Athens Services
Workforce Planning Supervisor
Kitsap Credit Union