Member Service Representative, Credit Card
SoFi(12 days ago)
About this role
A SoFi Member Service Representative is a frontline, member-facing role supporting SoFi’s financial products, including credit cards and bank accounts. The position represents the company in interactions with members and helps maintain a high-quality member experience.
Required Skills
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Communication
- Problem Solving
- Empathy
- Time Management
- Troubleshooting
- Google Suite
Qualifications
- High School Diploma
- GED
- FINRA Fingerprint
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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