Multichannel Member Support Specialist
SmithRx(19 days ago)
About this role
SmithRx is a venture-backed Health-Tech company focused on transforming Pharmacy Benefit Management through technology and cost-saving solutions. The Multichannel Member Support Specialist will serve as a frontline representative, helping members navigate their pharmacy benefits across phone, chat, email, and text while supporting the company mission.
Required Skills
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Text Messaging
- Multitasking
- Active Listening
- Empathy
- Communication
- Mac
+4 more
Qualifications
- HS Diploma
- GED
About SmithRx
smithrx.comSmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.
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