Member Services Specialist – Medication Access & Support Programs

Maven Clinic(1 month ago)

HybridFull TimeMedior$89,756 - $119,918 (estimated)Member Services

About this role

The Member Services Specialist at Maven supports a fast-growing care program focused on GLP-1 medication access and sensitive chronic-condition support. The role centers on delivering compassionate, member-facing support while coordinating with clinical operations, pharmacy partners, and internal teams to improve medication access processes and member experience. This position operates in a high-volume, queue-oriented environment and contributes to continuous improvement initiatives and compliance efforts.

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Required Skills

Member Support
Pharmacy Coordination
Insurance Navigation
Prior Authorization
Claims Processing
Benefit Verification
Medication Fulfillment
Issue Resolution
Documentation
Quality Improvement

+9 more

Qualifications

Bachelor’s Degree

About Maven Clinic

mavenclinic.com

Maven Clinic is a virtual-first women’s and family health company that partners with employers to deliver comprehensive reproductive and family care as an employee benefit. It helps companies retain diverse talent, improve health outcomes, and reduce maternity and fertility costs by supporting every path to parenthood—pregnancy, fertility and egg freezing, adoption, surrogacy, infant care, breastmilk shipping, and manager training. Maven combines clinical specialists, care navigation, and benefits integration to provide coordinated telehealth and support across the family-building journey. Employers adopt Maven to boost retention, employee wellbeing, and manage related healthcare spend.