Member Support Associate (Temp)

Twin Health(6 months ago)

RemoteTemporaryMedior$42,000 - $48,000Clinical Operations

About this role

The Member Support Specialist is the first line of contact for Twin members and care teams, troubleshooting digital product issues, sensor/device escalations, and service inquiries. This customer-centric, temporary role partners closely with Clinical Operations, product, sales, and engineering to resolve issues, generate insights, and help optimize the member experience. The position is a 90-day temporary role (possible extension) with a Tuesday–Saturday schedule in PST and may require on-call rotation for emergencies.

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Required Skills

Customer Support
Ticketing System
Phone Support
Email Support
Chat Support
Documentation
Collaboration
SLA Management
Vendor Management
Troubleshooting

+7 more

Qualifications

Post-Secondary Program

About Twin Health

twinhealth.com

Twin Health is a metabolic health company that helps employers and health plan members improve metabolic outcomes—normalizing blood sugar, reducing medications, and supporting sustained weight loss. It delivers a data-driven care platform (built around a “Digital Twin” metabolic intelligence) combining continuous monitoring, personalized nutrition and coaching, and clinical oversight. Twin partners with employers and payers to deploy scalable population health programs aimed at reversing or managing metabolic disease and lowering costs. Organizations choose Twin for its technology-enabled, outcomes-focused approach to metabolic care.