Associate Technical Support Engineer
Recharge(1 month ago)
About this role
Technical Support specialist on the Customer Success team who provides live chat, email, and occasional phone support to Recharge merchants, troubleshooting issues and escalating bugs to engineering when needed. The role contributes to documentation, identifies incident trends, and maintains product expertise to help merchants grow their subscription businesses. This position works PST shifts as part of a 24/7 support model and is remote.
Required Skills
- Technical Support
- Customer Service
- Live Chat
- Email Support
- Phone Support
- Troubleshooting
- Bug Escalation
- Ticketing Systems
- Written Communication
- Collaboration
+12 more
About Recharge
getrecharge.comRecharge is a subscription commerce platform that helps e-commerce brands launch, manage, and scale recurring revenue through subscriptions and recurring payments. It provides billing and payment orchestration, customer self-service portals, dunning and failed-payment recovery, developer-friendly APIs, analytics, and integrations with major commerce platforms. Recharge is widely used on Shopify — powering 71% of subscriptions sold on Shopify stores — and is chosen by merchants for its commerce-focused features and ecosystem integrations.
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