Associate Technical Support Engineer
Recharge
About this role
Technical Support specialist on the Customer Success team who provides live chat, email, and occasional phone support to Recharge merchants, troubleshooting issues and escalating bugs to engineering when needed. The role contributes to documentation, identifies incident trends, and maintains product expertise to help merchants grow their subscription businesses. This position works PST shifts as part of a 24/7 support model and is remote.
Skills
About Recharge
getrecharge.comRecharge is a subscription commerce platform that helps e-commerce brands launch, manage, and scale recurring revenue through subscriptions and recurring payments. It provides billing and payment orchestration, customer self-service portals, dunning and failed-payment recovery, developer-friendly APIs, analytics, and integrations with major commerce platforms. Recharge is widely used on Shopify — powering 71% of subscriptions sold on Shopify stores — and is chosen by merchants for its commerce-focused features and ecosystem integrations.
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About Recharge
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Recharge.
Salary
$60k – $67k
per year