Technical Support Engineer (Level 3)

Coates Group(1 month ago)

Mangalore, IndiaOnsiteFull TimeMedior$72,645 - $98,094 (estimated)Technical Support

About this role

The Level 3 Technical Support Engineer provides advanced support for escalated deployment and post-deployment technical issues in the quick-service restaurant and retail sectors. The role focuses on deep analytical troubleshooting across hardware, software, and networking components of Coates’ digital signage and customer experience solutions. It serves as an escalation point from Level 2 support and collaborates closely with internal teams and development to resolve complex defects. The position also contributes to internal and external documentation and knowledge sharing to enhance overall support capabilities.

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Required Skills

Technical Support
Troubleshooting
SLA Management
Customer Communication
Knowledge Base Documentation
Hardware Maintenance
OS Installation
Linux Administration
Network Troubleshooting
Ticketing Tools

+9 more

About Coates Group

coatesgroup.com

Coates Group is an Australia-based digital agency that delivers end-to-end digital merchandising and customer experience solutions. They design and implement integrated digital strategies, merchandising and technology to create engaging customer journeys that drive measurable business ROI for clients worldwide. Headquartered in Alexandria, NSW (Coates Group Pty Ltd), they partner with brands across channels to transform how customers discover and buy products online.