Merchant Success Associate

Skio(1 month ago)

RemoteFull TimeJunior$43,893 - $59,256 (estimated)Customer Success

About this role

The Merchant Success Associate at Skio is responsible for driving the success and activation of a rapidly growing base of Shopify merchants in the Growth tier. The role focuses on building scalable systems, content, and programs that support merchants throughout their lifecycle, especially during the first 90 days. It sits at the intersection of customer-facing work and program design, with close collaboration across Marketing, Product, and other internal teams. The position operates in a remote-first, high-growth, subscription and e-commerce environment.

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Required Skills

Customer Success
Onboarding Management
Program Management
Webinar Management
Email Campaigns
In-App Messaging
Churn Mitigation
Product Adoption
Content Creation
Technical Writing

+13 more

About Skio

skio.com

Skio is a subscription management platform built for Shopify merchants, marketed as the platform many top Shopify brands "graduate to." It helps brands migrate off legacy subscription tools and run subscriptions natively on Shopify to cut churn and boost lifetime value. Skio focuses on creating self‑serve, retention‑first subscriber experiences that increase stickiness. Over 1,000 Shopify brands — including Grüns, Supergoop, and Dog is Human — use Skio to replace other subscription systems.