Merchant Success Associate
Skio
About this role
The Merchant Success Associate at Skio is responsible for driving the success and activation of a rapidly growing base of Shopify merchants in the Growth tier. The role focuses on building scalable systems, content, and programs that support merchants throughout their lifecycle, especially during the first 90 days. It sits at the intersection of customer-facing work and program design, with close collaboration across Marketing, Product, and other internal teams. The position operates in a remote-first, high-growth, subscription and e-commerce environment.
Skills
About Skio
skio.comSkio is a subscription management platform built for Shopify merchants, marketed as the platform many top Shopify brands "graduate to." It helps brands migrate off legacy subscription tools and run subscriptions natively on Shopify to cut churn and boost lifetime value. Skio focuses on creating self‑serve, retention‑first subscriber experiences that increase stickiness. Over 1,000 Shopify brands — including Grüns, Supergoop, and Dog is Human — use Skio to replace other subscription systems.
Recent company news
34th Street MagazineLearn on the Job
Dec 17, 2025
TechCrunchSkio raises $3.7M to help brands on Shopify sell subscriptions
Dec 23, 2021
The SaaS NewsSkio Raises $3.7 Million in Seed Round
Dec 27, 2021
PR NewswireMagic Mind Chooses Skio to Oversee Its Popular Monthly Subscription Program
Nov 1, 2023
TechCrunchDemand Curve: How I’d grow Skio
Apr 5, 2022
About Skio
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Skio.
Salary
$44k – $59k
per year