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Mission Control Analyst at Centerfield - ApplyBlast

Mission Control Analyst

Centerfield

7 months ago

3.7 on Glassdoor

Portmore, Jamaica

Onsite

Full Time

Medior

0 applicants

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About this role

Centerfield is seeking a Call Center Workforce Management (WFM) Mission Control Analyst to monitor real-time inbound call traffic, analyze operational metrics, and assist in optimizing contact center performance. The role involves collaboration with the WFM team to ensure service level goals and improve processes in a fast-paced environment.

Skills

About Centerfield

www.centerfield.com

Headquarters

Los Angeles, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Centerfield is a customer acquisition company that partners with leading brands to enhance their marketing effectiveness and drive growth. Serving 25% of Fortune 100 companies, Centerfield specializes in digital media solutions and offers award-winning marketing and sales services. Their innovative platform and audience solutions are designed to help clients reach millions of potential customers, ultimately boosting sales and customer retention. Centerfield aims to supercharge customer engagement through strategic guidance and technologically advanced marketing tactics.