Network Incident Management Quality Assurance Lead
02 CACI, INC.-FEDERAL(1 month ago)
About this role
The ITIL Network Incident Management Quality Assurance Lead role focuses on developing and maintaining quality assurance processes for network incident management, ensuring adherence to ITIL best practices, and improving network service delivery. The position involves managing a team, implementing metrics, and collaborating with technical and business units to optimize incident handling.
Required Skills
- ITIL
- ServiceNow
- Network Technologies
- Incident Management
- Quality Assurance
- Network Monitoring
- Capacity Management
- Troubleshooting
- Process Improvement
- ITSM
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