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Network IT Specialist at Rockbot - ApplyBlast

Network IT Specialist

Rockbot

1 month ago

4.5 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Network IT Specialist at Rockbot serves as the technical backbone for complex escalation cases, handling advanced networking, firewall, hardware, and connectivity issues while optimizing AI-enabled support operations. The role involves troubleshooting, improving workflows, contributing to knowledge management, and collaborating with cross‑functional teams to enhance support efficiency and customer experience.

Responsibilities

Own escalated Tier 2 technical cases across networking and hardware
Partner on rollout and optimization of Zendesk AI Co‑Pilot
Build and maintain internal troubleshooting guides and support playbooks

Skills

About Rockbot

rockbot.com

Headquarters

Oakland, California, United States

Company Size

51-200 employees

Founded

2009

View Profile

Rockbot provides licensed background music and visual content solutions for brick-and-mortar businesses. Their cloud-based platform lets operators stream curated playlists, schedule music and announcements, manage zones and devices, and display on‑screen messaging or digital signage. Rockbot handles licensing and offers remote management, analytics, and integrations to keep venues compliant and consistent across locations. Typical customers include restaurants, bars, retailers, gyms, and other multi‑location businesses.