Network Operations Center Manager

Protective(1 month ago)

Birmingham, ALOnsiteFull TimeDirector$173,935 - $231,296 (estimated)IT Operations

About this role

The Director Network Operations Center leads the NOC team within IT Service Delivery to ensure end-to-end availability of critical IT services for the business. This role oversees 24x7 operations, including monitoring, incident escalation, and datacenter asset management across on-premise and remote environments. It is accountable for developing and implementing tools, processes, and procedures that advance the vision and maturity of the IT Operations organization. The director also serves as a key escalation point for business-impacting incidents, driving alignment and collaboration across broader IT teams.

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Required Skills

Network Operations
IT Service Delivery
Datacenter Management
Capacity Management
Incident Management
Event Monitoring
ITSM Processes
Asset Management
Process Improvement
Operational Procedures

+20 more

Qualifications

College Degree
Industry Certifications

About Protective

protective.com

Protective is a U.S. insurance company that helps individuals and families protect their financial future through life insurance and annuity products. It offers a range of solutions — including term and permanent life policies and annuities for retirement income and estate planning — sold directly and through financial professionals. Protective also provides online account management, claims and payment services, and resources for beneficiaries and advisors. Customers rely on the company for affordable, practical protection and retirement-focused financial solutions.

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