Network Support Specialist

Lumos(3 days ago)

RemoteFull TimeJunior$40,000 - $52,000Customer Support / Network Operations

About this role

Lumos is hiring a Network Support Specialist I to provide technical support to residential and small business customers. The role involves troubleshooting diverse network issues, supporting various services, and contributing to network operations, all while gaining hands-on experience with telecommunications technologies.

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Required Skills

Customer Support
Troubleshooting
Network Support
Broadband
IPTV
DSL
Fiber
Hardware
Software
Technical Documentation

Qualifications

High School Diploma

About Lumos

lumos.com

Lumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.

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