Non-Voice, Seller & Vendor Support

The Non-Voice, Seller & Vendor Support role serves as the primary frontline support for daily vendor and seller inquiries, managing the SKU Quality Control queue and maintaining high satisfaction scores. This position involves handling inbound tickets via Zendesk, ensuring strict service level agreements are met, and collaborating with internal teams to improve processes. The role requires strong problem-solving skills and the ability to manage multiple inquiries while supporting stakeholders in the Australian time zone.