Omni-channel Operations Support Architect, Member Experience

Ōura(3 months ago)

RemoteFull TimeSenior$90,000 - $135,000Operations Support

About this role

The Operations Support Architect at Oura will lead scaling and continuous improvement of the company’s omnichannel support ecosystem and drive operational readiness for international expansion. Reporting to the Senior Manager of Operations Support, the role ensures global support programs and systems align with business goals and improve member and agent outcomes. The position partners cross-functionally to enable compliant, localized, and data-informed support operations across markets.

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Required Skills

Omnichannel Strategy
Journey Design
Channel Routing
Platform Architecture
System Integration
Localization
Analytics Instrumentation
Experimentation
KPI Design
Stakeholder Management

+11 more

About Ōura

ouraring.com

Oura makes the Oura Ring, a discreet smart ring that continuously measures sleep, activity, recovery, heart rate, body temperature and stress to deliver personalized health insights. The ring pairs with the Oura mobile app to track sleep quality, readiness, and daily activity, surface long-term trends, and provide actionable guidance for better rest, recovery, and performance. Aimed at health-conscious consumers and professionals, Oura offers subscription features for advanced metrics and is now HSA/FSA eligible for easier purchase.

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