Senior Manager, OMNI Channel, Contact Centre

PwC Nederland(1 month ago)

HybridFull TimeManager$168,000 - $218,000Advisory

About this role

A Senior Lead Salesforce consulting generalist in PwC's Advisory practice who provides business application consulting across Salesforce and contact center platforms. The role involves analyzing client needs, implementing software solutions, and supporting integration and adoption to help clients optimize operational efficiency. The position supports public and private clients and works closely with cross-functional teams to deliver strategic outcomes.

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Required Skills

Salesforce
CCaaS
Genesys Cloud
NICE CXone
Amazon Connect
CRM Integration
IVR Design
SIP Telephony
APIs
Security Compliance

+7 more

Qualifications

Bachelor's Degree
COPC Certified Professional Manager
ITIL
PMP
PRINCE2
AWS Certification
Azure Certification
GCP Certification
Genesys Certification
NICE Certification

About PwC Nederland

pwc.nl

PwC accountants, financiële en belastingadviseurs bieden u zakelijke dienstverlening op het gebied van accountancy, belastingen, human resources, auditing, crisis management, performance improvement en financiële services.

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