IT Service & Incident Analyst
Global Payments(21 days ago)
About this role
A Service Operations professional responsible for managing incidents, changes, and problems to maintain client service for Global Payments. The role collaborates with internal technical teams to ensure timely root cause identification and resolution, delivers post-incident analysis and trend reporting, and supports change governance and continual service improvement.
Required Skills
- Incident Management
- Change Management
- Problem Management
- Root Cause
- Incident Tracking
- Escalation
- Vendor Management
- Service Transition
- Trend Analysis
- SLA Management
+1 more
Qualifications
- Bachelor's Degree
- ITIL Foundations
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