Onboarding Specialist I
SurveyMonkey(25 days ago)
About this role
The Onboarding Specialist for SurveyMonkey Enterprise ensures enterprise clients successfully adopt the SurveyMonkey platform and realize value during and after the onboarding period. The role partners with customers to define goals, coordinate internal resources for integrations and deployments, and act as a primary point of contact through the onboarding lifecycle. The specialist supports long-term customer satisfaction by ensuring a smooth transition from onboarding to ongoing product use.
Required Skills
- Client Onboarding
- Customer Adoption
- Feature Promotion
- Requirements Gathering
- Integration Management
- SSO
- Account Management
- SLA Management
- Issue Tracking
- Troubleshooting
+3 more
About SurveyMonkey
surveymonkey.comSurveyMonkey (Momentive) is a widely used online surveys and forms platform that helps organizations and individuals design, distribute, and analyze surveys for employee and customer feedback, market research, event registrations, and more. It offers customizable templates, AI-assisted question generation, and analytics tools to turn responses into actionable insights. Built for teams and solo users alike, SurveyMonkey integrates with common business tools and supports global distribution. Founded in 1999, it remains one of the world’s most popular survey platforms.
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