Jr. Onboarding Associate

Gusto, Inc.(5 months ago)

HybridFull TimeJunior$46,000 - $49,000Customer Success

About this role

A full-time onboarding specialist focused on guiding small business customers through Gusto’s platform setup and initial use. The role engages customers who sign up via the website through high-volume email, chat, and phone interactions, helping match Gusto’s offerings to each customer’s needs and supporting long-term onboarding success.

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Required Skills

Live Chat
Phone Support
Email Communication
Onboarding
Upselling
Cross-Selling
Customer Empathy
Product Expertise
Communication
Adaptability

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.