Onboarding Team Lead
Topline Pro(2 months ago)
About this role
The Onboarding Team Lead at Topline Pro is responsible for guiding a high-performing onboarding team through the critical first stages of the customer journey. This hands-on role includes troubleshooting integration issues across various platforms, tracking onboarding metrics, refining processes for efficiency, and collaborating with Sales, Product, CX, and Data teams to enhance the customer onboarding experience. The leader will actively coach team members, drive performance to meet onboarding targets, and ensure customers achieve success quickly while maintaining quality control before site launches.
Required Skills
- Team Leadership
- Onboarding Management
- Customer Success
- Troubleshooting
- Process Improvement
- Quality Control
- Metrics Tracking
- Documentation Maintenance
- Coaching
- Cross-Functional Collaboration
+10 more
About Topline Pro
www.toplinepro.comTopline Pro is an innovative platform designed to support service professionals in enhancing their business operations. It offers AI-powered solutions that streamline requests, booking jobs, and administrative tasks, effectively allowing users to focus on their core services. Customers can receive personalized websites optimized for job acquisition and management, along with tools for lead follow-up, invoicing, and customer management, facilitating substantial growth and efficiency in service-based businesses. With a focus on elevating online presence, Topline Pro is dedicated to helping users gain more customers and boost their reputations.